Full Width FAQs - Integrated Wellness Clinic

Can I use my NDIS funding to see a Psychologist?

Yes, only if your NDIS funding is self-managed or Plan Managed. We are not registered providers with NDIS. Payment for consultations are required at the end of every session. Please organise with your Plan Manager to have the funds to pay for each session.

What is a mental health care plan ?

A mental health care plan is a plan that your GP writes about treating and managing a mental health condition.

It enables you to access certain allied health professionals, such as psychologists, social workers or occupational therapists who can provide you with psychological support.

Mental health care plans are a part of the Better Access initiative, which aims to improve access to mental health care services through Medicare. Read More

How many psychology sessions are covered under Medicare?

People who are eligible for a mental health care plan can receive up to 10 individual or group therapy sessions covered under Medicare in one calendar year
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Is Naturopathy Scientific?

There is a very large amount of modern Naturopathic medicine that is evidence-based. Our Naturopaths are passionate about integrating scientific research and evidence with time proven naturopathic methods. Most Naturopaths hold a Bachelor of Health Science and study for many years to be able to consult as a Professional Health Practitioner. Our Naturopaths regularly attend seminars and conferences that cover recent advancements in the area of science and clinical naturopathy. This ensures that our team is at the forefront of groundbreaking research and evidence. Our team are passionate about the biomedical approach to healthcare.

I want preventative care, can you help?

The beautiful thing about Naturopathy is that it focuses on optimal health. Our Naturopaths are passionate about prevention. A treatment plan looking into preventative medicine would include: health history analysis, referral for wellness pathology testing, diet diary to assess how we can optimise your nutritional status and tracking of your overall lifestyle to again optimise your health.

What if my health is too complex?

Many clients come to see us when they are very concerned about their health. Complex health conditions is seen very frequently within our clinic. We have one of Australia’s largest Naturopathic teams, the benefit of this means that you gain the knowledge of multiple Practitioners and not just 1. With complex cases (and consent from you) we are able to present your case to our team of Naturopaths in a clinical case conference. In this setting your Naturopath will present your health history, symptoms and clinical health goals. The team brainstorm what has been done and what should be done. In the initial consultation your Naturopath will be able to let you know if they are the best fit for your case or if someone within our clinic or externally to our clinic is the best fit for you, honesty is one of our core values. We truly want you to achieve a good health outcome.

What happens in a Naturopath Consultation?

Naturopaths are trained to uncover the root cause of health concerns. They take the time to understand the complexities of your health as well as your symptoms and the impact these have on your life. Your Naturopath can then assess and implement what is the best treatment path for you, this may include nutritional medicine, supplementation, pathology testing, integrated other Practitioners into your care and lifestyle recommendations.

You will always leave the consultation with a clearly defined, simplified and easy to understand management plan.

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How much do Consultations cost?

Naturopathic consultation fees

Assessment fee: $50 for 30 minutes

Initial consult fees start at $110

Follow up consultations fees start at $60

Psychology consultation fees

We are a private practice, and thus offer a mix of full fee paying, gap paying and bulk billed appointments. We have limited number of 100% medicare bulk billed consults (subject to eligibility). The general fee is $185, so if you have a mental health care plan the gap is $88.85. However, the fees may vary depending on the Psychologist you see and the service you are after (example psychological assessments and report writing).

For further up to date consultation fees please contact the clinic

Queensland (07) 5458 4800
New South Wales (02) 9055 7780

Do you offer discounts?

Yes we do. We offer 10% discount of the consultation fee for those with a concession, pension or full time student card. If you are not eligible for a concession card but are a very low income earner please contact us as we may be able to help.

We also offer $50 off the initial consultation fee for immediate family members of existing clients of Integrated Wellness Clinic.

What methods of payment do you accept?

We accept credit card (No Amex), EFTPOS, cash in clinic. For interstate clients we take credit card payments. For overseas clients we accept PayPal.

What is the difference between supplements prescribed by Integrated Wellness and those from a pharmacy or shops?

Many supplements that are sold in pharmacies and health food stores are not the best quality available. They are often very weak, poorly absorbed or are the wrong form of the nutrient. Supplements prescribed through our clinic are “Practitioner Only” meaning that they are the best quality available. Based on scientific research nutritional reference ranges, many retail nutritional products are not in the right form of the nutrients or at the correct dose to therapeutically provide benefit. Our Naturopaths hold TGA (Australian Government Therapeutics Goods Administration) authority to allow us to prescribe “Practitioner Only” nutritional products, there is strict guidelines regarding provision of prescription of these. These product are very different to retail products. They are generally more absorbable, bioavailable and usually much higher in strength than standard retail products.

What is the difference between a Naturopath and a Medical Doctor?

Naturopaths are trained to use only natural products, lifestyle changes, dietary adjustments to balance health issues. Naturopaths are trained in pathology testing and use minimal invasive treatment plans. Naturopaths are not to take the role of a medical doctor. Our Naturopaths prefer to work in conjunction with your Medical Doctor.

Do I need a GP referral to see a a Psychologist?

No you don’t. Many of our patients see us without a referral. But if you would like to access medicare rebates you will need to see a doctor first. Contact us for specific questions.

What sort of Medicare rebate can I access?

You may be able to access a medicare rebate through an EPC (Enhanced Care Plan) to see the Dietitian (Suzannah Smart) or Psychologist. The current EPC medicare rebate is $52.95. Or you may be eligible for a Mental Health Care Plan to see a Psychologist (__) and the current medicare rebate is $84.80. Please contact for more information regarding this.

I don’t live locally near the clinic, can I still receive treatment?

Yes you sure can. Ideally, you would complete the first consultation face-to-face, however, this is not essential. Read full information on our page: Naturopath Skype and Phone Consultations

Do we offer private health fund rebates?

Yes. Many health funds work through our eftpos machine program called “Healthpoint” so you can swipe and only pay the gap. However, some funds you will need to take the receipt and claim through them.

How many consults will I need?

Some patients only need 2 consultations others may need months of treatment. The severity of your condition and your commitment to making change determines the length of treatment. We aim to make treatment as simple and comfortable as possible.

Do you offer a satisfaction gaurantee?

Yes, we do.

If, after you have completed your initial consultation you are not satisfied with the treatment of advice given to you by your Practitioner you are welcome to request your consultation fee refunded within 7 days. We are so confident you will be satisfied with the care received by our team.

How often are my appointments?

It really depends on your needs. For most modalities it is every 3 weeks. However, it can vary largely, it is best to ask your Practitioner in the first appointment.

Is treatment expensive?

Our Practitioners are skilled to ensure you only invest where is most important. We have formulated three types of care within our clinics so that we can work with what you feel is most comfortable, while still ensuring we are working towards getting you to feel and function better.

We are comfortable working with clients with an array of budgets. We are able to offer affordable treatment options. We also offer a payment plan with no interest or fees to help you.

What is your cancellation policy?

We appreciate at least 48 hours notice for cancellation of an appointment. If you cancel with less than this notice you will be charged a $55 cancellation fee. We are of course understanding that at times this notice is not possible. Having this cancellation policy, is in consideration for others to allow us to offer this time to other patients who would have preferred that time.

Is my information confidential?

Yes, we take your confidentiality seriously. Our filing cabinets are locked at the end of each day. Your pathology results, care/treatment plan details are treated as highly confidential and only released with your consent. Psychology files are kept in a separate filing system and are only accessed by the Psychologist.

Where is the best place to park my car?

There is plenty of street parking around the clinic.

For information regarding specific clinic locations please see here https://www.integratedwellnessclinic.com.au/integrated-wellness-locations/

Who has access to my patient records at the clinic?

All information collection is stored securely. We will never release your details externally without your consent.